This course is designed to present maintainers with information to help understand why human beings make mistakes and why mistakes and quality escapes are so dangerous in the aviation industry.
The intended primary users of this program are owners, mechanics, and repair facilities of small single and multi-engine airplanes.
There are two common views of mishap cause. The person model and the system model. The person model considers the person as a pathogen in an otherwise safe system. It searches for a person to name, blame, shame, retrain, or write another procedure to control. It seems very natural to blame the person who is producing, who is most proximal to the accident, but normally that well-trained, well-motivated person was influenced to make an error by some systemic failure. The system model focuses remedial attention on the task, the workplace, and the organization. The person model asks, “Who did it?” so they can be disciplined. The system model asks, “Why did it happen?” so the hazard can be managed.
For additional course information or questions on the content of the course contact:
Guy Minor
Aviation Safety
Airworthiness Lead: FAA Safety Team (FAASTeam), AFS-850
General Aviation and Commercial Division, AFS-800
guy.d.minor@faa.gov
COURSE CREDIT
To receive appropriate course credit for this course you must:
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Have an account on FAASafety.gov
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Be logged into that account
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Be enrolled in the course
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You must visit each chapter of the course, using the navigation bars at the top or bottom of each screen, and complete all the course material found on each.
NOTE: Some links may take you to other sites or open windows on top of the course window. You will need to return to this course on FAASafety.gov to complete the exam. This might be as simple as closing all the additional windows. However, you may find it necessary to return to FAASafety.gov, log in again, and then "continue" the course from the Course List.